Globalbit is an Israeli custom software development company. This page is a case study about Egged (Public Transit & Smart Mobility). Globalbit rescued Egged's failing 2.2-star transit app and delivered a 4.7-star product in 3 months. Then built TikTak, a premium on-demand shared transit service, from scratch. Over 5 years, Globalbit became Egged's external mobile team, managing every mobile product in Israel's largest bus company. App rating turnaround from 2.2 to 4.7 stars in 3 months. TikTak on-demand shared transit built from scratch. 3 product lines: consumer app, TikTak, internal operations tools. 5-year strategic partnership. Millions of daily passengers. Thousands of buses across hundreds of routes. New revenue stream created with premium transit service.
From 2.2 Stars to Israel's Best-Rated Transit App in 3 Months
App Store rating turnaround in 3 months
of continuous partnership as Egged's mobile team
consumer app · TikTak · internal operations tools
Egged's Strategic Move Into Mobile - Powered by Globalbit
Egged, Israel's largest bus company, chose Globalbit to lead their mobile strategy. We started by rescuing a 2.2-star app and delivering a 4.7-star product in three months. Then we built TikTak, a premium shared transit service, from scratch. Over five years, we became Egged's mobile team - increasing ridership, enabling smart route planning, and positioning the company as Israel's smart transportation leader.
A National Brand Damaged by a Failing App
Egged operates thousands of buses across hundreds of routes in Israel. Their mobile app was supposed to make public transit easier; instead, it made it worse. With a 2.2-star rating, broken navigation, inaccurate ETAs, and constant crashes, the app wasn't just losing users-it was actively tarnishing the brand of Israel's largest transportation company. The stakes were high, and Egged needed a team capable of executing a national-scale turnaround with extreme urgency.
- -A 2.2-star app bleeding users — Egged's mobile app had brutal reviews, broken UX, and constant crashes. Riders hated it. Every bad review damaged the brand of Israel's national bus company.
- -National-Scale Impact — Thousands of buses, hundreds of routes, millions of daily passengers. A broken transit app means people miss work, school, and connections. The stakes were immediate and public.
- -Rigid Legacy Infrastructure — The app had to integrate with decades-old dispatch and routing systems. It needed to pull consumer-grade, real-time data out of infrastructure built for deeply complex fleet operations.
- -The 'Uber' Expectation — Riders compare their transit app to Uber and Moovit. They expect instant booking, live tracking, and precise ETAs. 'Good enough for public transit' is no longer an acceptable standard.
"Egged chose Globalbit because of our deep domain expertise in smart transportation-we built Moovit from day one. They didn't need a development shop to quote them a 12-month discovery phase; they needed a partner capable of taking over a failing product and rescuing it immediately."
Immediate Execution, Then Strategic Expansion
Need a software development partner who knows transportation?
For over a decade we've built smart mobility platforms for Moovit, Egged, Electra Afikim and more. If you're in transportation, logistics, or fleet management - we've already solved your hardest problems.
Engineering a 4.7-Star Turnaround
As the team behind world leading smart mobility platforms, we applied proven UX patterns and real-time systems architecture to overhaul Egged's mobile experience in 3 months.
Building an Entirely New Revenue Stream
After securing the core consumer app, Egged trusted us to build a transformative new service from the ground up: TikTak. We delivered an on-demand shared transit platform fully integrated with Egged's sprawling infrastructure.
What Egged Says About Globalbit
I want to express my satisfaction with Globalbit's service, responsiveness and technical capability. The project manager, developers and testing teams consistently demonstrate professionalism and rapid response. Well done. I recommend Globalbit for reliable, high-quality delivery.
From Liability to Revenue Engine
We rescued a failing app, engineered a new on-demand service from scratch, and secured a 5-year partnership managing Israel's largest mobile transit ecosystem.
Why Egged Chose Globalbit
Egged needed a team with proven smart transportation expertise, the speed to rescue a failing product, and the depth to become a long-term mobile partner.
